Return and Exchange Policy
Return & Exchange Policy
As of proving transparency we have formulated this return & exchange policy to create a bridge of honesty. Our main aim is to clear you about your purchase. We have collected all possible reasons related to return, cancellations or exchange. We request you to go through the policy before placing the order or claiming for a refund or exchange.
You have 4 Days Return Policy If you Complies with Below Conditions
Q. My product is defective or parcel is damaged or torn or Different Items Received, can I claim for a refund?
We Need Full Video When You Opening The Parcel Yes, we take your product back if it’s defective or damaged, saree is torn. In this case, we have both options available. First, you can one-time exchange with same saree (free of cost). second, You can return it and claim for a refund. The second option costs Rs. 250 if you want your money back.
Q. What is the timeframe of raising any issue?
You can raise any issue within 4 days after delivery. We are not responsible for any issue after this timeframe.
Q. What is the procedure for any claim?
You can email at vernantinfezings@gmail.com
Q. How many days it takes to exchange or return?
As soon Your Return Accept by Our Internal Team, We have Return Pickup Service so within 24-48 business hours and after that we got confirmation from courier services that the parcel is okay and as it is as we delivered than after 24 business hours you Refund amount will be initiated on Bank Details that you shared with us Yes Our Executive will ask for Bank Details as to Our policy We only can Refund You via Bank transfer
Q. For what reasons I can’t claim for return or exchange?
Below are some reasons you can’t claim an exchange or refund.
• My mom/wife/loved ones don't like it. (It's not our fault if the consumer doesn't like it. Be clear for your order. We always do our best)
• Product is not "exactly" as pictures (better ask for real videos before you order. We always here to help you on Whatsapp)
• We don't provide return, refund, partial refund or exchange for above reasons. We don't make a decision based on emotions. We can accept or reject your request based on the relationship with the customer. We have the right to refund you against this policy or reasons.
Q. What to do if I have wrong details filled incorrectly?
It’s solely your responsibility to enter the right details. By mistake, if you did anything wrong, let us inform via mail.
Q. Can I cancel the order once it has been placed?
Yes you can cancel the Order Within 24 Hours after placing an order but you cannot cancel the order if you get SMS and Email about shipping information like tracking ID
Prepaid Orders cannot be cancelled by the customer Him/herself You have to contact us